Refund Policy
Last updated: 25 May 2026
Overview
We want every customer to be fully satisfied with their Tata Play connection. This policy explains when refunds are applicable and how to request them. As an authorized channel partner, our refund process is aligned with Tata Play Limited's subscriber policies.
1. Before Installation — Free Cancellation
You may cancel your booking at any time before installation with no charge. Since we do not collect any advance payment online (payment is made to the technician on the day of installation), there is nothing to refund. Simply call or WhatsApp us to cancel your booking.
📞 To cancel: Call or WhatsApp 8148444444
2. After Installation — Eligible Scenarios
A refund or replacement may be applicable in the following situations:
Faulty Equipment (Reported within 48 hours)
If the set-top box or dish equipment is found to be defective at the time of installation or within 48 hours, we will replace the faulty unit at no charge. Report the issue to our technician immediately or contact us within 48 hours of installation.
Installation Not Completed
If our technician is unable to complete the installation for reasons within our control (e.g., technician error, wrong equipment), and you have already paid, a full refund will be processed within 7 working days.
Activation Failure by Tata Play
If Tata Play Limited fails to activate the connection after successful hardware installation within 24 hours, we will escalate to Tata Play on your behalf. If activation cannot be achieved within 7 days, a full refund will be issued.
3. Non-Refundable Situations
Refunds are not applicable in the following cases:
- Change of mind after installation is complete and equipment is activated
- Signal issues due to environmental factors (tall buildings, heavy rainfall, trees) — these are inherent to DTH technology and not installation defects
- Damage to equipment caused by the customer after installation
- Channel pack dissatisfaction — channel availability is determined by Tata Play Limited, not us
- Recharge amounts — subscription recharges are governed by Tata Play Limited's own refund policy
- Installation site access issues caused by the customer (inability to access terrace, etc.)
4. How to Raise a Refund Request
- Contact us within the applicable time window (see above)
- Provide your name, mobile number, and installation date
- Describe the issue clearly
- Our team will assess and respond within 2 working days
- Approved refunds are processed within 7 working days via the original payment method (cash, UPI, or bank transfer)
Contact us to raise a request:
5. Monthly Subscription / Recharge Refunds
Subscription recharges are processed directly by Tata Play Limited. Refunds for recharges must be claimed directly from Tata Play Limited via their official helpline or tataplay.com. We are unable to process subscription refunds on Tata Play's behalf.
6. Dispute Resolution
If you are unsatisfied with our response, you may escalate to the Consumer Disputes Redressal Forum in your district or contact the Telecom Regulatory Authority of India (TRAI) if the matter involves regulatory non-compliance.